What is superior software?
Leaving aside hosted applications for the moment, let’s consider one of the aspects of what superior software must look like.
The better companies no longer worry about locking people in to their software. They give you a much clearer exit path and instead bank on their ability to provide you with superior service, confident that you’ll choose them as a partner to help you manage software that is completely transparent.
In a way, software is just an idea. And even the best idea without execution is nothing (Derek Sivers).